Office Printer and Copier Consultants

BEI Pros, mps, top 100, office, printer, copier, sales, service, management, training, programs

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Training Information

Contact Jerry Newberry: 813.713.3592
Contact Jeff Kelly: 757.435.3752
Contact Steve Rolla: 410.446.3032

Company Results

Actual results from some of our existing BEI Pros customers. The parts and gross profit areas below are based on the industry model.

	Before BEI Pros	After BEI Pros 3-6 Months	% Improvement
Call Activity	180 Calls	60 Calls	66.70%
	80 Calls	45 Calls	43.80%
	151 Calls	58 Calls	61.60%
	58 Calls	30 Calls	48.30%

Incompletes	126 Incompletes	74 Incompletes	41.30%
	152 Incompletes	98 Incompletes	42.90%
	217 Incompletes	96 Incompletes	55.80%
	32 Incompletes	16 Incompletes	50%

Accountability Time	4.3 hrs per/day	6.8 hrs per/day	58.20%
	3.9 hrs per/day	7.1 hrs per/day	82.10%
	6.7 hrs per/day	7.6 hrs per/day	13.50%
	5.8 hrs per/day	7.5 hrs per/day	29.40%

Call Backs	471 Call Backs	351 Call Backs	25.50%
	287 Call Backs	215 Call Backs	25.10%
	271 Call Backs	96 Call Backs	55.80%
	235 Call Backs	165 Call Backs	29.80%

Response Time	5.6 RT	4.0 RT	28.60%
	6.4 RT	3.9 RT	39.10%
	10.1 RT	4.9 RT	51.50%
	8.6 RT	4.8 RT	44.20%

Parts	33.7% Parts Expense	25.3% Parts Expense	25%
	15.3% Parts Expense**	9.7% Parts Expense**	36.60%
	25.5% Parts Expense	17% Parts Expense	33.40%
	38% Parts Expense	15% Parts Expense	48.30%
	**Print Management Company
Gross Profit	28% GP	45.5% GP	62.50%
	44% GP	53% GP	20.50%
	32% GP	47% GP	46.90%
	38% GP	50% GP	31.60%
	43% GP	52% GP	21%

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