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What current Customers and Industry Experts are saying about the BEI Pros Service...
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Frank Gaspari, President
Flex Print INC. |
"As a business owner in the document Technology industry for 19 years, my clear objective is to deliver World Class Technical Service to my clients while operating the most productive and profitable Service Organization. Over the years Jerry and Jeff's expertise and proven processes have helped my company consistently achieve both." |
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Keith Schwichtenberg, Vice President
MBS |
"Over my past 34 years at Marco there are a handful of key moves that we have made as a company. The decision to hire BEI Pros ranks up in the top five." |
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Les Samuel, Vice President of Service
BMI Systems |
"Working with BEI Pro's has been nothing short of "REWARDING"! In just a few months, our company has experienced an opportunity for growth potential on the bottom-line!
BEI Pros gives your dealership a check up from top to bottom and works with you shoulder-to-shoulder as you discover areas that can be enhanced so that your company can realize great savings. The support does not end there! BEI Pros keeps you updated on your progress with a monthly report as well as phone support when needed. Bringing in BEI Pros to our organization has truly been an asset!" |
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Dean Boring, Owner
Boring Business Systems |
"We engaged Jerry and Jeff with BEI PROS in May, 2008. They performed an extensive assessment of all aspects of our service organization and developed a very detailed action plan to address all findings; 90 days later our pending calls and response time are the lowest I have ever experienced and our most recent profit in service is the best it's ever been! I have engaged many consultants but never have I had this level of positive impact on my business! I highly recommend them." |
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Jeff Gau, President
Marco Business Systems |
"If you're serious about improving your service margins then you need to contact BEI Pros, it is one of the best investments we've ever made." |
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Glenn Johnson, President
APS |
"The real secret to increased service margins is better management. BEI PROS processes ensure accountability, management direction and a cleverly developed action plan to improve all aspects of service." |
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Randy Lipscomb, Director of Service
Global Services |
"BEI PROS (Jeff and Jerry) provides an invaluable, unique service. As a Director of service I was a little skeptical at first, then after meeting both of these individuals it was apparent this was an experience I was looking forward too. Their positive attitude and wealth of knowledge was first rate! They asked a ton of questions about all aspects of service operations, dispatch, parts and the financials.
They analyzed call volume and we developed numerous processes to drive down activity and the activity began to drop drastically. We went from 117 calls to 20 total calls in the company, amazing. You would think it would be hard having someone come into your business and show you mistakes but this was painless. I would strongly recommend them to any service department who wants to improve their operations and profit!" |
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Dave Tanner, President
Client Advantage Consultant |
"The industry has been in need of service professionals at the knowledge level of the BEI Pros group. Jerry and Jeff's skill set is unique in this industry. The extensiveness of their assessment process has led me to recommend their service to my existing customers." |
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Jeff Talley, President
The Pater Group, LLC. |
"Since Jerry Newberry and Jeff Kelly have become involved with our operating companies, we have seen increases in service efficiency and customer effectiveness, but most importantly, we have experienced significant improvements in our service department profitability. I would highly recommend BEI Pros to any dealer looking to improved their service profitability." |
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Sean C. Guerin, Chief Executive Officer
U.S. Imaging Solutions |
"BEI PROS has provided us with directions to productivity and profitability that we did not have before. Not only did they show us where we needed to improve (some other consultants already told us that), they provided us the action plan to achieve success and they held our hand through the execution of the plan. They have truly become an extension of our management team and our passionate and committed to our success." |
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Mike Phillips, Director of Service
Boring Business Systems |
"The initial 4 months being onboard with BEI Pros has done a lot for our service organization and has had many positive implications with the overall company's performance. I'm grateful the Principle Owner, Dean Boring, was able to have Jerry Newberry & Jeff Kelly on-site to perform initial assessment. I didn't really know what to expect but after three days working with Jerry and Jeff I felt they were going to bring a lot of value to our company. I was confident the program would make a very big impact to our service organization. Four months into the program, just as Jerry said, "If the action plans are executed properly the GP, Customer Satisfaction & Employee Morale will drastically improve" and it has! One thing that stands out is the support and information BEI Pros provide. Their industry knowledge and experience has been extremely beneficial and they are always there to answer any questions or just to discuss/consult on opportunities." |
