Contact Jerry Newberry: 813.713.3592
Contact Jeff Kelly: 757.435.3752
Contact Steve Rolla: 410.446.3032

• "This class provided too many invaluable training modules to list. I now feel I have a "golden roadmap" for ensure my businesses success"
• "This is the most valuable seminar I have ever attended in my 25 years in service. The knowledge and experience of the PROS team is invaluable!"
• "The company assessment training and action plan development modules was extremely effective! I am now confident that I can return to my company and have an impact on profit improvement almost immediately!"
• "I did not know what to expect from this training. I now feel I have a clear direction, a better understanding of my responsibilities to operations and profit improvement and I am excited to start the process"
• "GRRRREEEEAAAATTTT! The assessment exercise was "real world" and the knowledge of the PROS trainers is second to none!"
• "This was an "eye opening" training program! I recommended it to any level manager responsible for company profit improvement"
• "The layout of material, progression of class and more importantly the practical applications taught was very relevant to my job as a Director of Service. I am excited about being in this industry again for the first time in a long time!"
• "I found the instruction on my role as a service manager very useful. I knew I was a very important part of my company's success but this was driven home during this training. I'm ready to get to work!"
• "Very powerful information that will help me increase service revenue and control unnecessary expenses quickly"
• "The instruction on the roles of the parts department and dispatch was very useful for me. Jeff and Jerry clearly showed the importance of these roles as you implement improvements within your organization!"
• "I've known Jerry from Global and have always respected his knowledge but could never imagine such an impactful program available for service managers. A must attend for managers!"
• "Excellent "nuts and bolts" delivery with proven steps to immediately contribute to the bottom line no matter what condition your company is starting out at."
• "I came from a technician/supervisor side of our company to a manager without any prior training or experience. This program opened my eyes to many issues I have been over-looking as a service manager!"
• "The training was totally relevant and correct. I know I will be able to make major financial and operational improvements within 60 days of this class"
• "The real world impact of seeing how the benchmarking and continual follow-up can impact your bottom line is HUGE!"
• "The step by step assessment the PROS provides will absolutely impact your service organization in a big way!"
• "This training has provided tools to substantially reduce stress levels and improve the overall effectiveness of the employees in service"
• "AMAZING! It is hard to understand why a training program to address real service management challenges hasn't been around since PROS! After 9 years of trying to figure out how to effectively define, plan and execute true company improvement plans, I can now plan on making the difference I always wanted too!"
• "This class was very informative! So many times we managers get caught up in everyday fire fights and forget the impact of managing our people! These real world processes will help me better impact all aspects of my service organization"
• "The group exercises and breakouts with other managers made this training a great investment. The training on the financials and how we managers impact this was a skill-set I needed"
• "Where do I begin...All I can say is "Thank-you"! This will make me a star in my organization!"
• "The follow-up and delegation training I found very useful! I didn't understand before this class how important these 2 areas are to my success."
• "I feel I have been given an agenda to follow that has already begun to boost my confidence as a service manager! I now feel all service issues within my company can be resolved."
• "This training is exactly what I needed to jump start my transition of the service department. This class gives you all of the tools and practices that you need to get your GP in Service above 52%!"
• "This training by PROS touches on all areas within a service organization and it has enhanced/improved my development as a manager!"